A Cargobull Service Solutions, Lda é um centro de serviços partilhados responsável pela prestação de serviços internos ao grupo Schmitz Cargobull em Portugal, encontrando‑se sediada em Santarém. A nossa atividade caracteriza‑se por elevados padrões de qualidade, precisão e confidencialidade, refletindo o compromisso permanente com a melhoria contínua e com a excelência operacional. Colaboramos diariamente com equipas nacionais e internacionais do grupo Schmitz Cargobull, promovendo a uniformização de processos, o alinhamento estratégico e o apoio eficaz às necessidades das diferentes unidades de negócio. A equipa da Cargobull Service Solutions, Lda é composta por profissionais especializados, dedicados e altamente qualificados, cuja atuação transversal contribui de forma decisiva para o bom funcionamento das operações internas e para o reforço da eficiência global do grupo.
After Sales Support - Assistant for Full Service Processing
Cargobull Service Solutions Lda • Santarém • Experienced professionals
A Cargobull Service Solutions
Santarém
Cargobull Service Solutions, Lda is strengthening its team with an After Sales Support – Assistant for Full Service Processing, who will be responsible for the complete handling of Full Service processes and for ensuring smooth communication between customers, partners, and workshops.
Your duties
Checking and processing of Full Service workshop repair cases in various systems (Trailer/Tyre/Cooling Unit);
Full Service fleet management taking into consideration the relevant contract terms;
Reinvoicing of costs based on Full Service contract terms;
Coordinate and facilitate the exchange of information between parties;
Enter the relevant information in the Schmitz Cargobull Systems;
Support customers, suppliers and internal colleagues regarding questions and issues related to the Full Service processing;
Provide support for contract extensions and activations when necessary;
Provide reports about completed cases.
Your profile
Completed vocational training in a commercial field
Proficiency in MS Office Programs
English language required, any additional foreign language is an advantage (especially German)
Previous experience in trailer / trucking or similar industries is an advantage (especially dealing with spare parts)
Analytical and structured approach
Team and cooperation skills
Reliability and commitment
Independent and result-oriented working style
Good communication skills and assertiveness
Strong customer and service orientation
Our offer
Salary compatible with the functions performed;
Integration into a solid multinational and multicultural team;
Extensive technical trainings regarding products relevant for the position;
Possibility of remote work;
Contract type to be defined but with objective of no termination date.
More information
Please send your CV in Portuguese and English
Existem excelentes razões para se candidatar para se juntar à Schmitz Cargobul:
Oportunidades de formação e desenvolvimento
Programa de benefícios complementares
Equipas dinâmicas
Seguro de saúde privado complementar "Blue Collar"
Apoio a feriados religiosos
Jessica Vieira
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Avenida Doutor Francisco Sá Carneiro Nº 86
2005-337 São Pedro, Santarém-Portugal
A nossa equipa
